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Follow the steps for remote access.



Step-by-step guide

Table of Contents


Your login credentials will be the same login you use for your office computer when working remotely, NOT your eTenet account.

Step 1: Get Your IP Address

On the desktop lower right corner write down the IP address of the workstation.  Note the label "Address" in the image below write down the entire address of you will need this information for Step 5.

Step 2: Install Citrix Receiver

If you have the Citrix Receiver installed skip to Step 3.


"Download Receiver for Windows" or "Download Receiver for Mac"


Save File:

Install it by double-clicking the saved file and following the prompts to install.



The Citrix Receiver plugin is now installed.

If you get this popup to 'Add Account' just click the 'Do not show this..' checkbox and then click 'Close'

Restart your computer before proceeding to Step 3

Step 3: Open the Baptist Citrix Portal

Open an Internet Browser and type the following address. 


Note:  Type in your SATX login credentials NOT eTenet.  Your SATX credentials is the username and password to your office workstation. 

Step 4: Open Remote Desktop

The Application Portal page will display, click on the "Remote Desktop" icon. 

Step 5: Connect to Desktop

The Remote Desktop Connection box will open, type in your IP Address (from Step 1) in the field labeled 'Computer' then click on "Connect".


Contact the Tenet Service Desk at 1-877-639-7575 (option 1) for password resets, account locks, or any Citrix issues.

Remote Access - Group Shares