Follow the steps for remote access.
Audience
| Faculty |  |
| Staff | |
| Students |  |
| Others | |
Step-by-step guide
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| Tip | ||
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Your login credentials will be the same login you use for your office computer when working remotely, NOT your eTenet account. |
Step 1: Get Your IP Address
On the desktop lower right corner write down the IP address of the workstation. Note the label "Address" in the image below write down the entire address of 10.150.15x.xxx you will need this information for Step 5.
Step 2: Install Citrix Receiver
If you have the Citrix Receiver installed skip to Step 3.
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"Download Receiver for Windows" or "Download Receiver for Mac"
Windows: https://www.citrix.com/downloads/citrixworkspace-receiverapp/windows/receiverworkspace-app-for-windows-latest.html
Save File:
Install it by double-clicking the saved file and following the prompts to install.
Run:
Mac: https://www.citrix.com/downloads/citrixworkspace-receiverapp/mac/receiver-for-mac-latest.html
The Citrix Receiver plugin is now installed.
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Restart your computer before proceeding to Step 3
Step 3: Open the Baptist Citrix Portal
Open an Internet Browser and type the following address.
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Note: Type in your SATX login credentials NOT eTenet. Your SATX credentials is the username and password to your office workstation.
Step 4: Open Remote Desktop
The Application Portal page will display, click on the "Remote Desktop" icon.
Step 5: Connect to Desktop
The Remote Desktop Connection box will open, type in your IP Address (from Step 1) in the field labeled 'Computer' then click on "Connect".
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Contact the Tenet Service Desk at 1-877-639-7575 (option 1) for password resets, account locks, or any Citrix issues.
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