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Need access to your office computer while working remotely?Follow the steps for remote access.



Step-by-step guide

Table of Contents


Your login credentials will be the same login you use for your office computer when working remotely, NOT your eTenet account.

Step 1: Get Your IP Address

When you are currently on your office computer, take a look at your desktop background. Within the lower right corner you will see white text that displays information about your computer. Make note of the one labeled "IP Address", it should start with 10.150. Make sure you write down the whole number, you will need it in step 4.On the desktop lower right corner write down the IP address of the workstation.  Note the label "Address" in the image below write down the entire address of you will need this information for Step 5.

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Step 2: Install Citrix Receiver

If you already have the Citrix Receiver installed then you can skip to Step 23.

Click the link for the type of computer you will be using to install Citrix Receiver. 

Within the download page, choose the option for Windows or Mac.

"Download Receiver for Windows" or "Download Receiver for Mac"


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Save File:

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Install it by double-clicking the saved file and following the prompts to install.


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Within the download page, choose the option that says either, 

"Download Receiver for Windows" or "Download Receiver for Mac"

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Once the file downloads, install it by double-clicking the file and following the prompts. The Citrix Receiver plugin is now installed.

If you get this popup to 'Add Account' just click the 'Do not show this..' checkbox and then click 'Close'

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Restart your computer before proceeding to Step 3

Step 3: Open the Baptist Citrix Portal


Open an Internet Browser and type the following address. , remember, use

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Note:  Type in your SATX or desktop login credentials even though it says ""login credentials NOT eTenet.  Your SATX credentials is the username and password to your office workstation. 

Step 4: Open Remote Desktop

After you have logged in, you should have a page similar to the below, your "Remote Desktop" icon might look different but will be similar to the one below.

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Go ahead now and click on the The Application Portal page will display, click on the "Remote Desktop" icon circled above. Once it opens, you will be presented with a dialog box like the one pictured below.Image Removed

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Step 5: Connect to Desktop

Within the dialog box pictured aboveThe Remote Desktop Connection box will open, type in your ip address gathered IP Address (from Step 1 then press ) in the field labeled 'Computer' then click on "Connect". You will be asked to login, remember, use your computer login and

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The 'Enter your Credentials' box will display, type in your office computer login credential with append SATX\ to your username so that it becomes

Example:  SATX\jdoe like below.Image Removed

After you have filled in your username and password, press click "OK". Your

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 Your desktop computer will now open up as if you were right there in your office working. You can also access your shared drives in this manner as an alternative



Technical Support:

Contact the Tenet Service Desk at 1-877-639-7575 (option 1) for password resets, account locks, or any Citrix issues.

Remote Access - Group Shares

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