Skip to end of metadata
Go to start of metadata


Outlook displays a message, 'Working Offline' or 'Disconnected', and you cannot send or receive email.

Working Offline or DISCONNECTED

You can’t send or receive email until you reconnect.


Status: Working Offline

Working offline usually is a choice. Returning to an online work mode is a simple process.

  • In Outlook, on the Send/Receive tab, choose Work Offline to reconnect.

    Outlook Tab


  • If the background of the Work Offline button is shaded (as shown in the image above), you're not connected. But if the background is clear, you are connected.

Status: Disconnected

There can be different reasons why you're disconnected from Outlook. What follows are just a few examples of some of the possible reasons.

  • If your Internet connection is working, there might be a problem with the mail server.

  • If you can log onto your email from to see whether you can receive and send email that way. If email isn’t working on the website, call 210-297-8721 and report the issue.

  • If you can send and receive mail on the website, then your mail server is fine. But your computer might need updates or there might be a problem with your account settings.

Tips for reconnecting to Outlook

Here are some suggested ways to reconnect to Outlook.

Reset the Work Offline status

  • On the Send/Receive tab, choose Work Offline, and check your status bar. If the status shows Working Offline, repeat the action until the status changes to connected.